Contact Centers offer a great opportunity for companies and public administrations.
They enable us to create services with an additional high value for use with the external.
Apart from the traditional customer service offered by phone, The Contact Center allows us to create complex supplementary sales channels.
Pragmema develops Contact Center services for the activities of ”cross selling” and ”up-selling”.
In the first case, complementary products and services (with respect to those which are the object of the purchase or assistance).
In the second case, we sell higher quality products.
In each case a direct connection is developed with the client over the course of time.
We can collect information about customers and users through the use of available technologies as a support to our sales of products and services.
This is referred to as ”Customer Profiling”: Pragmema processes all data and analyses the needs or characteristics of customers through the use of the Contact Center.